Tel: +86-13736206100

E-mail: michelle_5858@163.com

Home > About Us > FAQ

1Q. Your main advantage?
A. a. We're a leading outdoor umbrella and base  manufacturer. We're engaged in high quality product manufacturing, and have own import & export license.
    b. Our products have been constantly exporting to Europe, America, Southeast Asia, Mid-east..etc and highly enjoyed a good reputation.


2) Q. Do you accept retail order? What is the minimum quantity you require?
A. Yes, we do accept retail order. We sell to wholesaler, retailer, contractor and individual. minimum order quantity is 100 piece, but yes for some marble or granite material base.


3Q. Do you also make customized design?
A. Yes. We can do any dimension as per client requirement.


4) Q. What is your acceptable payment?
A. L/C (Letter of Credit), T/T (Telegraphic transfer).


5Q. How to ship the cargos from your country to my city?
A. We have cooperated shipping agent company to transport the cargos from our country to your port, or to your warehouse, or to the jobsite. our ship port is NINGBO.


6Q. Can we load by 40ft container ?
A. For umbrella .Yes, you can. But, umbrella base is heavy products and we always load by 20ft container. Limited weight for 40ft and 20ft container is same. There is still space left when loading by 20ft container.


7Q. Can we order different granite in one container?
A. Yes, but usually max 4 different types of granite colors.


8Q. Can we order different fabric color in one container?
A. Yes, but usually max 2-3 different fabric color of umbrella.


9Q. How long can my order be finished? How soon can I get my ordered products?
A. a) Usually 30 days for off-season. And 50-75 days for peak-season.
    b) sailing information:
         West European main port: 27 days
         Felixstowe / Belfast / South Ampton: 40 days
Dublin: 35days
Western coast of America: about 18 days
Eastern coast of America: about 30 days
Middle East main port: about 22-25 days
South America main port: about 30 days
Other destination please email us to get our answer.


10) Q. Are you sure the packing will be excellent? If damage happens during the transportation who will be responsible for that?
A. Yes, we are sure that our packing is safe enough.
For umbrella, we use 5-layer of carton to pack.
For umbrella base, we use cardboard box. Plus we load container properly and reinforce the crate very well. If the damage occurred due to the fault of packing, our company will take the responsibility.


11).Q. How can you guarantee the quality?
A. We have expert QC team to control the quality before packing and delivery. Our QC will check surface, dimension, thickness carefully and pack them properly. We save the products photo for each order and send to your confirmation.


12).Q. How can I get more information or place an order?
A. Please email, fax or call us to place your order.
 E-mail: S7@lhguangda.com
Tel: +86-13736206100
Fax: +86-576-85186818
 Website: www.bechelle.com

Welcome to contact us if any question or enquiry.